Effective Date: November 22nd, 2024

Welcome to Health Source Online. Your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, share, and protect your information when you access our website (www.healthsource.online) and use our telemedicine and other services (collectively referred to as the “Services”). It also outlines your rights regarding your personal and medical information and how you can exercise those rights.

By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Services.

1. Information We Collect

We collect information in various ways to provide and enhance our Services.

a. Personal Information

This includes:

  • Contact Information: Name, email address, phone number, and mailing address.
  • Payment Information: Billing details for processing transactions.
  • Health Information: Age, gender, medical history, current treatments, medications, laboratory results, and photos, which you may voluntarily provide.
  • Telemedicine-Specific Information: Data transmitted during telemedicine consultations, including video, audio, or chat communications.

b. Non-Personal Information

This includes data such as:

  • Browser type, device information, IP address, and usage statistics collected through cookies or similar technologies.
  • Aggregated or anonymized data that does not identify you personally but helps us improve our Services.

2. How We Use Your Information

We use your information for the following purposes:

  • Healthcare Delivery: To facilitate telemedicine consultations, create treatment plans, and deliver personalized care.
  • Customer Support: To respond to inquiries, troubleshoot issues, and provide a seamless experience.
  • Payment Processing: To securely handle billing and payment transactions.
  • Improvement of Services: To evaluate and enhance the functionality and usability of our website and services.
  • Research and Development: To analyze anonymized data for service optimization and health trend insights.
  • Compliance and Legal Obligations: To comply with applicable laws, regulations, or government requests.

If you have opted in, we may also send you marketing communications about our Services, updates, or promotions. You can opt out at any time.

3. Sharing Your Information

We only share your information under specific circumstances:

  • With Healthcare Providers: To coordinate your care and ensure continuity.
  • With Service Providers: To process payments, host our platform, and perform other essential operations. These third parties are bound by confidentiality agreements.
  • With Public Authorities: When required by law or to protect public health and safety.
  • During Corporate Transactions: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.

We do not sell your personal or medical information to third parties for marketing purposes without your explicit consent.

4. Telemedicine-Specific Practices

a. Telemedicine Consultations

Our telemedicine services are delivered via secure, HIPAA-compliant platforms to ensure the privacy of your medical information. Data from consultations, including video and chat records, are only used to provide care and improve service quality.

b. Session Recordings

If telemedicine sessions are recorded for compliance or quality assurance, you will be notified in advance. All recordings are encrypted and accessible only to authorized personnel.

c. Patient Responsibilities

To maintain confidentiality during telemedicine sessions, we encourage you to:

  • Choose a private, secure location for consultations.
  • Use a personal, password-protected device.
  • Avoid public networks when accessing our Services.

5. Data Storage and Retention

We take significant precautions to store your information securely:

  • Data Storage: All data is encrypted in transit and at rest using industry-standard protocols. Our systems comply with HIPAA requirements for protecting personal health information.
  • Retention Period: Medical records are retained for a minimum of seven years or as required by applicable federal and state laws. Anonymized data may be retained indefinitely for analysis and research.

6. Your Rights

You have several rights concerning your information:

  • Access and Copy: Request a copy of your personal or medical information.
  • Amendments: Correct inaccuracies or update incomplete information.
  • Deletion: Request deletion of your information, except where retention is required by law.
  • Restrictions: Request limits on how we use your information, such as for marketing purposes.
  • Communication Preferences: Specify how you wish to receive communications (e.g., email, phone, or SMS).
  • Opt-Out: Unsubscribe from promotional communications at any time by contacting us at info@healthsource.online.

7. Cookies and Tracking Technologies

We use cookies and similar tools to:

  • Enhance your browsing experience.
  • Analyze traffic and usage trends.
  • Deliver tailored content and advertisements.

8. Security of Your Information

We employ robust measures to protect your information:

  • Encryption: All sensitive data is encrypted during transmission and storage.
  • Access Controls: Access to your information is limited to authorized personnel.
  • Monitoring: We regularly audit our systems to detect and prevent security breaches.

No online service can guarantee absolute security. You are encouraged to:

  • Use strong, unique passwords.
  • Report any suspected breaches immediately.

9. Third-Party Tools and Technology

Our Services integrate third-party tools for functions such as video conferencing, analytics, and payment processing. These tools are carefully selected to meet privacy and security standards, including HIPAA compliance.

10. Cross-Border Data Transfers

If you access our Services from outside the United States, your data may be transferred to and processed in the U.S. or other jurisdictions. We comply with all applicable privacy regulations to protect your information during such transfers.

11. Notification of Breaches

In the unlikely event of a data breach involving your protected health information (PHI), we will notify you within 60 days, as required by HIPAA regulations.

12. Children’s Privacy

Our Services are not intended for individuals under 18. If we discover that we have collected personal information from a minor, it will be deleted promptly.

13. Your Choices in Telemedicine

You may opt out of certain features, such as:

  • Automated follow-ups or reminders.
  • Sharing medical information with family or caregivers, unless legally required.

Specify your preferences during account setup or by contacting us directly.

14. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy as needed. Changes will be posted on our website with a revised effective date. We recommend reviewing this page periodically for updates.

15. Contact Us

For questions or concerns, contact us at:

Health Source Online
420 Lexington Ave, Suite 1402
New York, NY 10170
Email: info@healthsource.online

16. Arbitration and Dispute Resolution

By using our Services, you agree to resolve disputes through binding arbitration as outlined in our Terms of Use.

17. Compliance with HIPAA and Other Regulations

Health Source Online complies with the Health Insurance Portability and Accountability Act (HIPAA) and applicable state and federal laws. For more information, visit www.hhs.gov/ocr/privacy.