Welcome to Health Source Online

At Health Source Online, your privacy is our priority. This Privacy Policy details how we collect, use, share, and protect your personal and medical information when you access our website (www.healthsource.online) and use our telemedicine or other services (collectively referred to as “Services”). It also explains your rights and choices regarding your information and how to exercise them.

By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue your use of our Services immediately.

1. Information We Collect

We collect information to provide and improve our Services.

a. Personal Information
This may include:

Contact Information: Name, email address, phone number, and mailing address.
Payment Details: Billing and payment information for transactions.
Health Information: Age, gender, medical history, photos, and any details you voluntarily provide during consultations.
Telemedicine Data: Information transmitted during virtual consultations, such as video, audio, and chat logs.
b. Non-Personal Information
This includes:

Technical Data: Browser type, IP address, device information, and website usage statistics collected through cookies or similar technologies.
Anonymized Data: Aggregated information that does not identify you but helps us optimize our Services.

2. How We Use Your Information

We use your information to:

Deliver healthcare services, such as telemedicine consultations and treatment plans.
Respond to inquiries and provide customer support.
Process payments securely.
Enhance and personalize your experience with our Services.
Conduct research and development using anonymized data.
Comply with legal and regulatory obligations.
With your consent, we may send you promotional materials or updates. You can opt out of these communications at any time.

3. Sharing Your Information

We share your information only in specific circumstances:

With Healthcare Providers: To ensure the continuity and quality of your care.
With Service Providers: For payment processing, platform hosting, and other essential services, under strict confidentiality agreements.
As Required by Law: To comply with legal obligations or protect public health and safety.
During Business Transactions: Your information may be transferred as part of mergers, acquisitions, or asset sales.
We do not sell your personal or medical information to third parties for marketing purposes without your explicit consent.

4. Telemedicine Practices

a. Secure Platforms
Our telemedicine services use HIPAA-compliant platforms to safeguard your medical information.

b. Session Recordings
If sessions are recorded for quality assurance or compliance, you will be notified in advance. Recordings are encrypted and accessible only to authorized personnel.

c. User Responsibilities
To protect your privacy during telemedicine sessions:

Conduct sessions in a private, secure space.
Use personal, password-protected devices.
Avoid accessing Services on public networks.

Data Storage and Retention
Storage: We use encrypted systems to protect data during transmission and at rest, following industry standards.
Retention: Medical records are kept for at least seven years or as required by law. Anonymized data may be retained indefinitely for research purposes.

Secure Transmission
We utilize Secure Socket Layer (SSL) technology to encrypt all online transmissions of your PHI, ensuring that your sensitive information is protected during electronic communications.

6. Your Rights

You have the right to:

Access: Request copies of your personal or medical information.
Amend: Correct inaccuracies or update incomplete data.
Delete: Request deletion of your data, except where retention is legally required.
Restrict Use: Limit the use of your information for specific purposes.
Communication Preferences: Opt out of marketing communications or choose your preferred method of contact.

Your HIPAA Rights:

  • Right to Access: You have the right to request and obtain a copy of your PHI. To do so, contact us at [insert contact information].
  • Right to Amend: If you believe that your PHI is incorrect or incomplete, you may request an amendment by reaching out to us with the necessary details.
  • Right to an Accounting of Disclosures: You can request a list of disclosures of your PHI made by us, excluding disclosures for treatment, payment, and healthcare operations.
  • Right to Request Restrictions: You may request restrictions on certain uses or disclosures of your PHI. While we are not required to agree to all requested restrictions, we will accommodate reasonable requests when possible.
  • Right to a Copy of This Privacy Policy: You are entitled to a paper or electronic copy of this privacy policy upon request.

To exercise these rights, contact us at info@healthsource.online.

7. Cookies and Tracking

We use cookies and tracking technologies to:

Enhance site navigation and user experience.
Analyze website usage patterns.
Deliver personalized content and advertisements.
You can adjust your browser settings to manage cookies.

8. Security Measures

We employ advanced security practices, including:

Encryption: Secure all sensitive data during storage and transmission.
Access Controls: Limit access to your data to authorized personnel only.
Monitoring: Conduct regular audits to prevent and detect breaches.
While we strive to ensure security, no system is entirely foolproof. You should:

Use strong, unique passwords.
Notify us immediately of any suspicious activity.

9. Third-Party Integrations

Our Services may use third-party tools for video conferencing, analytics, or payment processing. These tools comply with privacy and security standards, including HIPAA where applicable.

10. Cross-Border Data Transfers

If you access our Services from outside the U.S., your information may be transferred to and processed in the U.S. or other jurisdictions. We adhere to relevant data protection regulations during such transfers.

11. Notification of Breaches

In the unlikely event of a data breach involving your protected health information (PHI), we will notify you within 60 days, as required by HIPAA.

12. Children’s Privacy

Our Services are not intended for individuals under the age of 18. If we discover that a minor’s information has been collected, we will delete it promptly.

13. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this Policy regularly.

14. Contact Us

For questions or concerns about this Privacy Policy, please contact us:

Health Source Online
PMB 4015
35 W 31st St,Store 1
New York, NY 10001
Email: info@healthsource.online

15. Arbitration and Dispute Resolution

By using our Services, you agree to resolve disputes through binding arbitration, as outlined in our Terms of Use.

16. Compliance with Regulations

Health Source Online complies with the Health Insurance Portability and Accountability Act (HIPAA) and applicable state and federal privacy laws. For more information, visit www.hhs.gov/ocr/privacy.

Regulatory Compliance: We are committed to complying with all applicable privacy laws and regulations, including forthcoming updates to the HIPAA Privacy Rule. We regularly review and update our privacy practices to maintain the highest standards of data protection.