Refund Policy
Once your medical intake form is reviewed and approved by a licensed practitioner, your prescription order will be sent to the pharmacy. Please note the following:
- If the pharmacy has already processed your prescription order, refunds cannot be issued.
- All prescription products are custom-made to meet your specific medical needs; therefore, we do not accept returns.
If you experience any issues with your order, please contact us at info@healthsource.online for assistance.
Cancellation Policy – Prescription Orders
All prescription orders completed by our practitioners and sent to the pharmacy are non-refundable.
Cancellation Policy – Subscription Services
You can cancel your subscription at any time through your account settings. However, if you have already been charged for the current month’s program, cancellation will take effect at the end of the current billing cycle. Charges already processed are non-refundable.
Order Issues
If you encounter any issues with your order, please contact our support team directly via email at info@healthsource.online. To ensure prompt resolution, please notify us within 24 hours of receiving your medication.